{
  "tickets": [
    {
      "id": "T1",
      "reason": "SLA not breached; 3 hours elapsed since opened, SLA is 4 hours."
    },
    {
      "id": "T2",
      "reason": "SLA not breached; 3 hours elapsed minus 1 paused hour equals 2 effective hours, SLA is 8 hours."
    }
  ]
}