{
  "id": "S02",
  "slug": "sales-price-objection-evidence-no-discount",
  "group": "presales",
  "title": "Gemini 3.8 Flash 实测：客户嫌贵怎么回复：先核对方案边界和真实差价",
  "query": "AI 客户嫌贵 话术 方案对比",
  "goal": "用明确报价拆出成本取舍，针对三个异议生成证据可查的回复草稿，不擅自打折或承诺SLA。",
  "input": {
    "sample_notice": "虚构业务样本；实际调用 apizt API。不是商店、客户或游戏生产数据。",
    "records": [
      {
        "id": "OB1",
        "question": "能便宜20%吗？"
      },
      {
        "id": "OB2",
        "question": "基础版是不是也有SSO？"
      },
      {
        "id": "OB3",
        "question": "买一年是不是随时全额退款？"
      }
    ],
    "knowledge": [
      {
        "id": "PRICE",
        "text": "演示价目：CNY，不含税，基础版99元/月，团队版199元/月；截止2026-11-30有效；折扣需审批。"
      },
      {
        "id": "SCOPE",
        "text": "基础版无SSO，团队版含SSO。"
      },
      {
        "id": "REFUND",
        "text": "未提供退款条款。"
      }
    ],
    "rules": {}
  },
  "instruction": "输出id、reply（中文、80字以内）、decision（needs_approval/clarify_scope/unknown）、source_ids（知识ID数组）。OB1需要报价审批，不自行打折；OB2基础版无SSO；OB3未给退款条款，待确认。 source_ids只能选这些来源ID：OB1,OB2,OB3,PRICE,SCOPE,REFUND；不能用resource、字段名或虚构的编号。",
  "columns": [
    "id",
    "reply",
    "decision",
    "source_ids"
  ],
  "expected": [
    {
      "id": "OB1",
      "decision": "needs_approval"
    },
    {
      "id": "OB2",
      "decision": "clarify_scope"
    },
    {
      "id": "OB3",
      "decision": "unknown"
    }
  ],
  "steps": [
    "输入已授权且有效的价格表与功能边界，不搜索或臆测竞品价格。",
    "程序算基础版99与团队版199的月差100元；模型解释选择条件，不把差额改成折扣承诺。",
    "下载objection-replies.csv，销售检查税、币种、有效期和退款条款后自行发送。本篇不发送客户消息。"
  ],
  "trap": "没有审批的优惠和没有依据的退款承诺不能出现在回复里。",
  "sources": [
    {
      "label": "Microsoft groundedness 评估说明",
      "href": "https://learn.microsoft.com/en-gb/azure/ai-services/content-safety/concepts/groundedness"
    },
    {
      "label": "Gemini 3.8 Flash 官方模型说明",
      "href": "https://aistudio.google.com/docs/models/gemini-3.8-flash"
    }
  ],
  "base_title": "客户嫌贵怎么回复：先核对方案边界和真实差价",
  "model": "gemini-3.8-flash",
  "model_label": "Gemini 3.8 Flash",
  "request_options": {
    "reasoning_effort": "low"
  },
  "omit_temperature": true
}